Return & Refund Policy

Thank you for shopping with Abdul Hameed Perfumes. We take great pride in offering high-quality perfumes and excellent customer service. Please read our Return and Refund Policy carefully before making a purchase.

1. No Return or Exchange on Opened Perfumes

Due to the nature of perfume products, we do not accept returns or exchanges once a product has been opened, sprayed, or used. This policy ensures product hygiene, authenticity, and quality control.

2. Eligible Returns

We only accept returns or exchanges under the following conditions:

  • You received a wrong product (different item from what you ordered).

  • The product was damaged or leaked upon arrival.

  • You received an incomplete order (missing item).

If any of these apply, please notify us within 48 hours of receiving your order. Claims made after 48 hours will not be eligible for return or exchange.

3. Return Process

To initiate a return or exchange, please follow these steps:

  1. Email us at abdulhameedperfumes@gmail.com or contact us at 0318 2001633 within 48 hours of receiving your order.

  2. Provide your order number, a photo or video of the product received, and a brief description of the issue.

  3. Our support team will verify your claim and guide you through the next steps.

4. Conditions for Accepted Returns

  • The item must be unused, unopened, and in its original packaging.

  • The product must be returned in the same condition as received.

  • The customer must return the item through a registered courier service to the address provided by our team.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued in the form of store credit or replacement product, depending on your preference.

  • Cash refunds are only available in special cases (e.g., product unavailable).

  • Refund processing may take 5–7 business days after approval.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfumes

  • Discounted or promotional items

  • Gift sets with missing components

  • Custom or special orders

7. Damaged Parcels

If your parcel appears damaged or tampered at the time of delivery, please do not accept it and contact us immediately. Once accepted, the courier may not process damage claims.

8. Exchange Policy

We currently do not offer direct exchanges for reasons of personal preference (such as scent choice). Exchanges are only permitted for defective or incorrect products.

9. Contact Us

If you have any questions or need assistance with your order, please contact us:

Abdul Hameed Perfumes
Email: abdulhameedperfumes@gmail.com
Phone: 0318 2001633
Address: Office 7, Abdul Latif Building, Lighthouse, Karachi, Pakistan

Note:
This policy is designed to protect both our customers and the quality of our products. By placing an order through abdulhameedperfumes.com, you agree to the terms of this Return & Refund Policy.